Version 2.0. Effective 1st October 2026.
(Previous versions are available on request.)
1. Who we are and how to contact us
1.1 virtualBird is operated by Golden Apple Corps Limited, a company registered in England and Wales, company number 08170496, registered office 320 Firecrest Court, Centre Park, Warrington, WA1 1RG. Our VAT registration number is GB 140 4076 50.
1.2 You can contact us at [email protected]. If we need to contact you, we will use the email address you gave us when you signed up.
1.3 In these terms, “we”, “us” and “our” mean Golden Apple Corps Limited. “You” means the person or business that subscribes.
2. These terms
2.1 These are the terms on which we supply virtualBird to you. Please read them before you sign up. By signing up you accept them.
2.2 Some clauses apply only if you are a consumer, meaning you are an individual buying wholly or mainly for personal use. Others apply only if you are a business customer. Where that is the case, we say so.
2.3 Nothing in these terms affects your statutory rights.
3. The service
3.1 virtualBird is an online tool that produces marketing and copywriting material based on the direct response methodology of Drayton Bird.
3.2 Access is online and immediate. There is nothing to deliver physically.
3.3 We will supply the service with reasonable care and skill.
3.4 virtualBird produces output using artificial intelligence. Output is generated, not checked by a person, and may contain errors, inaccuracies or material that does not suit your purpose. You are responsible for reviewing output before you use it. We do not warrant that output will be accurate, original or fit for any particular purpose, and we do not give marketing, legal, financial or professional advice.
4. Your account and the information you give us
4.1 The information you give us when you sign up must be true, accurate and complete. That includes your name, your email address, your billing address and your payment details.
4.2 You must keep that information up to date for as long as your subscription continues.
4.3 You must not sign up using a false or assumed name, an email address intended to conceal who you are, or payment details you are not authorised to use.
4.4 Your login is personal to you or to the business that subscribes. You are responsible for keeping it secure and for anything done using it.
5. Free trial
5.1 Your first 7 days of access are free. We call this the free trial.
5.2 The free trial is limited to one per person, household or business. This limit applies however many email addresses, domain names, payment cards or company names are used. Where we identify two or more sign-ups as belonging to the same person, household or business, we may treat them as a single account.
5.3 A payment card that has previously been used for a free trial is not eligible for a further free trial. We may decline a sign-up on that basis.
5.4 We decide whether a sign-up is eligible for a free trial. If we decide it is not, we will tell you before any charge is made and you may either continue on a paid basis or not proceed.
5.5 We will email you before your free trial ends to remind you that payment is about to begin and to tell you how to cancel.
6. Subscription, payment and renewal
6.1 At the end of the free trial your subscription continues automatically and the first payment becomes due. Subsequent payments are taken monthly on the same date.
6.2 The current price is $179.97 per month. This price is exclusive of VAT and of any other tax that applies to you. Any tax due is calculated and added at checkout, and the total you will pay is shown to you before you confirm.
6.3 Payments, tax calculation and invoicing are handled by Stripe. We do not store or see your card details. Your invoices are available through Stripe.
6.4 If a payment fails we may re-present it. We will tell you if a payment has failed. You remain responsible for any amount due.
6.5 If your trial has ended, the payment for that month has fallen due and remains payable whether or not you continue to use the service.
6.6 Business customers only. If you pay late we may charge interest and recover our reasonable costs of recovery under the Late Payment of Commercial Debts (Interest) Act 1998.
7. Price changes
7.1 We may change the price. We will give you at least 30 days’ notice by email before a new price applies.
7.2 If you do not want to pay the new price, you may cancel before it takes effect and you will not be charged it.
8. Your right to cancel if you are a consumer
8.1 If you are a consumer you have a legal right to cancel within 14 days of entering into the contract, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
8.2 We go further than that. If you cancel within 14 days of your first payment, we will refund that payment in full.
8.3 Because the first 7 days are free, cancelling during the free trial means you are not charged anything.
8.4 After that first 14-day period, cancellation takes effect at the end of the month you have paid for. That month is not refundable and your subscription will not renew.
8.5 To cancel, use the cancel option in your account or email us at [email protected].
8.6 We will refund you using the same payment method you used, within 14 days.
9. Cancelling at other times
9.1 You may cancel at any time, whether or not you are a consumer.
9.2 Except where clause 8.2 applies, cancellation takes effect at the end of the month you have paid for. You keep access until then.
9.3 You can cancel online, in your account, without having to contact us first.
9.4 We will not make cancelling harder than signing up.
10. Acceptable use
10.1 Your subscription is for your own use, or the use of the business that bought it. You must not share, resell, sublicense or otherwise make your access available to anyone else.
10.2 You must not use the service, or attempt to use it, in a way designed to avoid payment. That includes creating repeat free trials.
10.3 You must not attempt to circumvent any limit, block or restriction we apply to your account.
10.4 You must not use the service to produce material that is unlawful, defamatory, fraudulent or that infringes anyone else’s rights.
10.5 You must not copy, scrape, reverse engineer or attempt to extract the underlying prompts, models or methodology behind the service.
11. Content you put in and output you get out
11.1 You keep ownership of anything you put into the service.
11.2 You may use the output commercially. We do not claim ownership of it.
11.3 Output is generated automatically and similar input may produce similar output for other customers. We cannot guarantee that output is unique to you, and we give no warranty that using it will not infringe anyone else’s rights. You should check output before you publish it.
11.4 You grant us a limited licence to process what you put in, for the purpose of operating the service.
12. Our intellectual property
12.1 The service, including its software, prompts, structure and the underlying body of work on which it is based, belongs to us or is licensed to us. Nothing in these terms transfers it to you.
12.2 “virtualBird” and “Drayton Bird” and the associated materials are ours or licensed to us.
13. Availability
13.1 We aim to keep the service available but we do not guarantee it will be uninterrupted or error free.
13.2 We may suspend the service for maintenance. Where we can, we will give you notice.
14. Suspension and termination by us
14.1 We may refuse a sign-up, suspend access or end a subscription immediately, without refund, if we reasonably believe you have breached clause 4, 5 or 10.
14.2 Where we end a subscription under clause 14.1, any amount already due remains payable.
14.3 We may block a payment card, email address or domain from future sign-ups where we reasonably believe it has been used in breach of these terms.
14.4 We may end your subscription on 30 days’ notice for any other reason. If we do, we will refund any part of a month you have paid for but not used.
14.5 Nothing in this clause affects any other right or remedy available to us.
15. Our liability to you
15.1 We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.
15.2 Consumers. We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable. We are not liable for business losses, and if you use the service for any commercial purpose we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
15.3 Business customers. Subject to clause 15.1, we are not liable for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, loss or corruption of data, or any indirect or consequential loss. Our total liability in any 12-month period is limited to the amount you paid us in that period.
15.4 We are not liable for any loss arising from your use of output produced by the service. You are responsible for checking it.
16. Your personal data
16.1 We handle your personal data in accordance with our privacy policy at https://virtualbird.uk/privacy-policy/
16.2 We do not sell or share your details with third parties for their own marketing.
16.3 Payment details are handled by Stripe and are not stored by us.
17. Changes to these terms
17.1 We may change these terms. The version in force is the one published on this page at the time you sign up or renew.
17.2 We keep a record of previous versions and the dates on which they applied. You may ask us for the version that applied to your subscription.
17.3 Where a change materially affects your rights, we will give you at least 30 days’ notice by email before it takes effect. If you do not accept the change, you may cancel before it applies.
18. Complaints
18.1 If you are unhappy, email [email protected] and we will try to resolve it.
18.2 Consumers. If we cannot resolve your complaint, you may be able to use an alternative dispute resolution scheme.
19. Other important terms
19.1 We may transfer our rights and obligations under these terms to another organisation. We will tell you if we do, and it will not affect your rights.
19.2 You may not transfer your rights or obligations without our written agreement.
19.3 This contract is between you and us. No one else has any right to enforce it.
19.4 If a court finds part of these terms unlawful, the rest will continue in force.
19.5 If we delay enforcing these terms, that does not prevent us enforcing them later.
20. Governing law
20.1 These terms are governed by the law of England and Wales.
20.2 Consumers. You may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts there.
20.3 Business customers. The courts of England and Wales have exclusive jurisdiction.